"They develop a set of oblique social norms to sustain their preferred equilibrium when threatened by intrusions of high quality."
From an Oxford sociology paper, via Mungowitz at Kids Prefer Cheese. While Mungowitz seems to think it's funny that an academic finds this novel, framing it this way will allow us to generalize this observation to the behavior of low-value-contributors in large institutions (public, private, wherever) and develop non-top-down strategies to disrupt it.
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